SuperTrust FAQ Section

Who is SuperTrust?

SuperTrust operates as a reputable company that delivers professional cleaning solutions. Our company provides flexible affordable cleaning packages that maintain your premises in perfect condition for homeowners together with tenants. The reliable experts at our company deliver exceptional service through their commitment to delivering outstanding results for clients.

What cleaning packages do you offer?

Our company provides customized monthly packages designed for different property requirements and spending levels. Our home cleaning visits are available once per week, twice per week, and three times per week. The packages have predetermined time windows so customers can select solutions based on studio-size homes up to rooms with various numbers of bedrooms. The cleaning packages ensure your entire cleaning needs are addressed independently of the extent of service required.

How are the packages structured?

For instance, our "Once a Week" plan includes 4 visits per month with durations ranging from 2 to 6 hours depending on whether you have a studio, one, two, three, or four-bedroom home. The "Twice a Week" and "Three Times a Week" packages offer more frequent visits with correspondingly adjusted durations and pricing. The package structure includes specific elements that enable clients to select plans that fit their requirements as well as their schedules.

Are the prices and packages accurate?

The prices we offer represent a transparent approach because they accurately reflect our standards. We list prices both with and without materials, and you can choose whether you prefer standard cleaning products or eco-friendly options. For example, a two-hour session for a studio under the “Once a Week” plan is competitively priced, and each package’s pricing goes with the size of your home.

What exactly is included in the cleaning service?

The service includes key cleaning operations, including surface dusting, floor mopping, and kitchen surface cleaning together with bathroom sanitization. Every space of your house receives thorough attention throughout the cleaning process. Our trained staff gives extra care to germ-infested surfaces to achieve a germ-free environment. Contact our customer support for custom cleaning arrangements if you need any special changes to your service.

Do you supply cleaning materials?

We provide two options for material supply. You can choose a package “without materials” if you prefer to supply your own cleaning products, or you can opt for our packages “with regular products,” where we use our trusted range of cleaning supplies. We promise top-tier results to all customers who use either of the cleaning package options.

What quality standards do you follow?

Providing top-quality service alongside safe operations stands as an essential priority at SuperTrust. Each member of our team gets through both background screening and comprehensive training before demonstrating satisfactory professional proficiency. Our cleaning practice follows industry standards through which we maintain demanding quality controls for every visit.

How do I book a monthly package?

Booking is simple! Our customer support team allows bookings through phone and WhatsApp and through our available online portal. SuperTrust provides set appointment times so that customers may establish their cleaning periods beforehand. Our team supports queries with package changes while providing instant support to all clients.

What if I need to cancel or reschedule a visit?

Scheduled changes in plans are typical. The cancellation terms of our service enable customers to modify their bookings at their convenience. The complete guide for service cancellation or switch dates can be found in our terms and conditions section or by reaching out to our customer service team directly.

Which areas do you cover with the monthly packages?

SuperTrust offers monthly cleaning packages across over 50 residential communities in Dubai, including Al Barari, Al Furjan, Arabian Ranches, Barsha Heights (Tecom), Bluewaters Island, Business Bay, City Walk, Culture Village, Damac Hills, Downtown Dubai, Dubai Marina, Jumeirah Beach Residence, Palm Jumeirah, Jumeirah Village Circle, Mohammed Bin Rashid City, The Greens & Views, The Lakes, The Meadows, The Springs, Tilal Al Ghaf, Umm Suqeim, Wasl 1 Residences, Zabeel, and many more.